Store Policies
We accept Visa and MasterCard AffenpinscherBlack French BulldogGreyhound

Shipping

Are you interested in sending multiples of the same item or a combination of different products to one address?

I am happy to combine shipping when possible.

The secure shopping cart calculates shipping charges by the approximate weight of your order.  It is very accurate for most orders.  However, in some cases, the actual weight or the use of flat rate packaging can lower the shipping charge.

Our Promise to You:
 

You will never be charged more for shipping than what the shopping cart calculates.  After packaging your order, if the actual shipping charge is lower than the shopping cart's original calculation, a reduced shipping cost will be charged.  An email will also be sent to you, notifying you of the lowered rate.


Orders are processed within 24 hours of receipt of payment.

Note:  All products and books that are described as being shipped directly from the manufacturer or publisher, are ordered for you within 24 hours of receipt of payment.  However, please allow for the time stated on the specific product page (generally 2 to 3 weeks) for production and delivery time.

For the items that ship directly from our location, Dog Art Studio packages each item with care, but cannot be responsible for damage after it leaves our hands.

Shipping prices quoted on website are for orders sent within the USA.

Address Labels are happily offered to you with Free Shipping.  These items are sent promptly to their destinations by First Class Mail.

International orders are welcome.  Please click here for details.

For International Customers ~ Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs or loss or misdelivery by your country's postal agency. 

** Please double check your SHIP TO: address is correct.**
We cannot replace items that have been sent to an incorrect address.

Payment Methods Accepted We accept Visa and MasterCard

  • Visa
  • MasterCard

Privacy  We respect your privacy!

At Dog Art Studio, as the sole business owner and operator, I respect and take your privacy very seriously.

The information you share through my website is only used by me to fulfill your order. This information is stored safely and securely until asked to be permanently removed and is never shared with a 3rd party.

I also may email you New Product News & Quarterly Newsletters for Pug Notes that you are welcome to opt-out of at anytime.

The mailings are meant for your enjoyment only.

It is my promise to you that your private information is not shared with any 3rd parties.
To receive a written document of your information that I have on file please contact me anytime at:
Melissa Langer
1764 Continental View Dr.
LOUISVILLE, COLORADO 80027
United States
melissa@pugnotes.com
1-877-661-8024

Returns and Refunds  Return Policy

If you need to return your order, please contact me before shipping your package.

I gladly accept returns and exchanges.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery ​

The following items cannot be returned or exchanged
Because of the nature of these items, I cannot accept returns for:
Custom or personalized orders

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I do not accept cancellations
But please contact me if you have any problems with your order. ​

100% Satisfaction Guarantee

Your satisfaction is my #1 priority!

Feel confident buying from Dog Art Studio.  Read customer feedback